CUSTOMER PROTECTION
Returns & Refund Policy
We want you to receive the item you ordered in the condition described. This policy explains when a return can be requested and what happens next.
1. Return window
A standard return request must be submitted within 7 calendar days after delivery. The return option is available from your client account after an order reaches Delivered.
2. Eligible reasons
- Wrong item received.
- Item arrived damaged.
- Item is defective or does not work as described.
- Item is materially different from its listing description.
- Wrong size/variant where the seller listing or order confirms a different size/variant was supplied.
- Missing item from a multi-item order.
- Change of mind, where the seller accepts it and the item is unused, complete and in resalable condition.
3. Condition of returned items
Where possible, keep the product, accessories, packaging, manuals and proof of purchase together. A return may be rejected or adjusted after inspection if the item has been used, damaged after delivery, altered, or returned incomplete, except where the problem itself is a defect or delivery error.
4. How the process works
- Request: submit the item, quantity and reason from your account.
- Review: the seller/marketplace reviews the request and may approve or reject it.
- Return: once approved, the return is received and inspected.
- Refund: an approved refund is created after inspection and processed through the applicable payment method.
- Completion: the refund is marked completed and the return is closed.
5. Refunds
Refund amounts are based on the eligible returned quantity and the order item amount. Delivery charges may be treated separately depending on the reason for return and the applicable seller/store terms. A refund is not considered complete merely because a return has been approved; it is complete only after the refund record is marked completed.
6. Non-returnable situations
Items outside the return window, items returned without the required product components, or items damaged through customer misuse may be declined after review. Certain products may have additional manufacturer or seller warranty terms.
7. Need help?
If you cannot submit a return or disagree with a return decision, open a support ticket from your account and include your order number and return number.